FAQ

Is it plant-based?

Yes, KinjaBang Noodles are plant-based.

Is this vegetarian?

Yes, KinjaBang Noodles are plant-based, vegan-friendly, and suitable for a vegetarian diet.

What is air-dried?

The noodles go through a slow 18-hour proprietary air drying process, and they are not fried. This results in a cleaner, fresher noodle than those that are deep-fried in oils.

Are there preservatives?

No, KinjaBang Noodles do not contain preservatives.

Are there allergens?

Yes. Please check the back panel near the Ingredient List of the packaging to see the allergen risks (referencing the FDA Major 8 Allergens only).

Can you eat the product after the expiration date?

No, the product should be consumed prior to the expiration date.

Can we save and reuse the tray?

No, we do not recommend reusing the tray for cooking. We suggest discarding or recycling it after use.

Is the packaging recyclable?

Yes, our packaging is recyclable.

Is the tray BPA free?

Yes, our tray is BPA free.

I see the country of origin is Taiwan, do you follow FDA guidelines?

Yes. Because the product is sold in the US, KinjaBang Noodles comply with all FDA regulations and guidelines.

Can you cook the tray product over the stove?

Yes! Here are the steps: 1. Cook the noodles and vegetables in a stove-safe pot of boiling water for the suggested cooking time. The tray itself is not designed to be cooked on the stove and will melt. Any raw ingredient toppings must also be cooked before consumption. 2. Strain noodles and vegetables after they are fully cooked. We suggest you use the provided tray and lid for easy straining. 3. Add sauce packet into the noodles. 4. Mix sauce into the noodle and enjoy!

My noodles are boiling over in the microwave, what do I do?

There are many reasons why your noodles might boil over in the microwave. Take these steps to avoid this: 1. Make sure the lid is off. 2. Make sure you are not over-filling with water (note: the raw noodles will not be completely covered in water). 3. Check the wattage on your microwave. If your microwave has a high wattage, the stronger power will shorten the time it takes to boil, leading it to boil over. 4. Decrease the amount of cooking time slightly. (Note: We recommend decreasing the time by 15 seconds at a time, while still allowing the water to reach the boiling point to properly cook.)

Do we have to cook the vegetables?

Yes, for food safety reasons, the vegetables must be cooked prior to consumption.

Do you have to drain the water after cooking the noodles?

We recommend draining the water after cooking the noodles for best quality and taste.

Do you accept returns and/or exchanges?

No, we do not accept returns or exchanges.

Do you ship outside of the continental US?

Currently, we only ship within the US, but we are actively working on expanding to international distribution.

How do I contact customer service?

Please use the contact form located here: https://kinjabangnoodles.com/contact or email us at [email protected]